2. Exception to the right of withdrawal (Hygiene and Safety)

Please note: Your order concerns perishable and sensitive food products.

In accordance with Article L.221-28, 5° of the French Consumer Code, the right of withdrawal cannot be exercised for supply contracts for goods that have been unsealed by the consumer after delivery and cannot be returned for hygiene or health protection reasons.

As a result, to be accepted, any return must strictly concern products that are:

• ✅ Intact and unopened: The security seal, vacuum-sealed bag or tube must not have been broken or altered.
• ✅ In their original condition: Complete and accompanied by the purchase invoice.

Any product that has been opened, tested, or whose packaging is damaged will be systematically refused and will not be eligible for any refund.

To exercise your right of withdrawal (on unopened products), you must notify us of your decision by email at: paulcharles@comptoirmanitra.com.

After approval from our customer service team, products must be returned to the following address:

Return shipping costs are the sole responsibility of the Customer. It is your responsibility to choose a secure shipping method (with tracked delivery), as responsibility for the return shipment lies with the Customer until it is received at our premises.

We select our pods with extreme rigor. If, however, you notice an obvious defect upon receipt (torn bag, wrong item shipped), the legal warranty of conformity applies.

Please contact us as soon as possible after receipt (ideally within 48 hours) at paulcharles@comptoirmanitra.com, attaching clear photos of the defect and the package.

After verification: if the defect is confirmed, we will send you a prepaid return label or proceed directly with a reshipment or a full refund, according to your preference.

Once your return is received and inspected by us (strict verification of the hygiene seal), we will notify you by email.

If the return is approved, a refund will automatically be issued to your credit card or original payment method, within a maximum of 14 days.